The Department of Patient and Family Relations at Lexington Medical Center provides the following services to all of our patients and families:
YOUR REMOTE INTERPRETER
Video, audio and over-the-phone interpretation is available in all patient care areas of the Medical Center 24 hours a day, 7 days a week, via Your Remote Interpreter. This service offers video remote interpretation in over 20 languages, including American Sign Language, and audio remote interpretation services for over 200 languages, via a Medical Center remote interpreter device. Over-the-phone interpretation is also available from all Medical Center telephones.
LIVE AMERICAN SIGN LANGUAGE INTERPRETATION SERVICES
Live American Sign Language interpreters are available 24 hours a day, 7 days a week to help patients and families communicate effectively with Medical Center staff and providers. To schedule an American Sign Language interpreter, please advise your medical provider or call Patient and Family Relations at 336-238-4557.
The direct TDD (Telecommunications Device for the Deaf/TTY) number for Lexington Medical Center is 336-238-4846.
Hearing amplification devices are available for patient use and can be obtained via Patient and Family Relations at 336-238-4557.
All televisions are equipped with closed-caption capabilities.
Translation of written documents is available to all Medical Center staff and providers for purposes of patient care. For more information regarding translations, please contact Wake Forest Baptist Medical Center Department of Language Services at 336-713-2271.