LMC Moves Patient Billing Functions Off Campus
(March 15, 2012) Wake Forest Baptist Health-Lexington Medical Center has moved its hospital and physician patient billing services off site.
Wake Forest Baptist Health-Lexington Medical Center has moved its hospital and physician patient billing services off site.
Donny Lambeth, president of Lexington Medical Center, said the move frees up much needed space in the administrative building for future clinical expansion while allowing the consolidation of physician and hospital billing in a much larger space. The two functions are now located on the lower level of the Family Services of Davidson County building at 1303 Greensboro Street Extension off I-85 Business North.
Prior to the move, the physician billing and hospital billing functions were located in two separate locations-one in the administrative building and the other in the basement of Medical Park Pharmacy. "Housing the two functions in separate locations was not an ideal situation for staff, plus there were serious space constraints," Lambeth said.
Lambeth added that clinical space is at a premium. "We are running out of space on the hospital campus," he said, "which makes relocating nonclinical services off site a feasible solution." Last year, Lexington Medical Center opened its cardiac and pulmonary rehabilitation center in the administrative building which has proven both convenient and easily accessible for patients. Lambeth said that freeing up space now occupied by patient billing could provide room for similar clinical expansions.
Limited billing services have been maintained on the Lexington Medical Center campus. On the physician side, patients can go to their physician's office to make payments, get a copy of their bill, and obtain a financial assistance application or to set up a payment plan.
Hospital patients can make payments at the cashier's window in the Emergency Department from 8:30 a.m.-4:30 p.m. After hours, payments can be made at the Emergency Department's Financial Counseling Office.
Patients can also pay their doctor or hospital bill online.
"The ability to make these transactions on campus covers the billing needs of most people," Lambeth said. "However, patients always have the option of meeting directly with a billing representative at the new location or discussing their needs by phone."
A patient billing representative can be contacted by calling 238-4760.
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