Lexington Medical Center's Patient Relations Department serves as patient advocates for both inpatients and outpatients. The staff provides valuable information and counseling regarding patient rights and responsibilities, living wills or health care powers of attorney.
Wake Forest Baptist Health Lexington Medical Center recognizes that effective communication and understanding are the foundation of patient safety and quality care, and respects our patients’ rights to receive information in a manner that they can understand.
In compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, Title VI of the 1964 Civil Rights Act, Section 1557 of the Affordable Care Act, CLAS Standards, Joint Commission standards, and other federal regulations, language and communication services are available 24 hours a day, 7 days a week, at no cost, to our patients and their families.
Learn more about the interpreter services available.
Advanced Medical Directives
Lexington Medical Center supports the rights of patients to make informed decisions regarding the acceptance or refusal of medical and surgical treatment or procedures. If you do not have an Advanced Directive (Living Will), the hospital will provide you with the information and the explanation needed for patients to make an informed decision. The Patient Relations staff can assist in completing the document if so desired.
Patients can ask their nurse or call 336-238-4557 to reach a Patient Representative.