Coronavirus (COVID-19) Updates

Monday, March 30, 2020 | 2:16 pm:

In order to help protect patients, family members and health care workers from the spread of COVID-19, no visitors are allowed at any of Wake Forest Baptist Health’s outpatient or inpatient facilities, except in certain situations. Learn more

At this time, Wake Forest Baptist Health is following state and national guidelines and is limiting COVID-19 testing in the outpatient setting to only patients ill enough to require admission to the hospital. More COVID-19 Updates

Billing and Insurance

The goal of the Insurance and Billing Department (Patient Accounts) is to generate a prompt, accurate bill for each patient and to file that bill with the appropriate insurance carrier. 

The hospital participates in most major insurance plans and can customize a payment plan for patients if needed. Visit our Managed Care page for a complete listing of insurances accepted. For a list of frequently asked questions regarding physician practices versus hospital-based outpatient clinics visit our  hospital-based clinic page

Financial Information

Lexington Medical Center does not refuse emergency treatment or services to anyone, regardless of their ability to pay. We do expect payment for services rendered, but understand that many people in our community do not have health insurance or the means to pay for healthcare services. 

Lexington Medical Center is committed to assure that patients who do not have the ability to pay for their care are not denied medically necessary service. We have a Financial Assistance policy that allows our patients to be evaluated for alternative sources of funding, such as Medicaid or their eligibility for a charity write-off. The hospital also accepts MasterCard, Visa, American Express, Discover, personal checks and cash payments for services rendered. 

View our Financial Assistance Application and Policy.

Making A Payment

We offer online bill pay and extended payment arrangements, as well.  

You may also make payments at our Patient Accounts and Customer Service Office located near the administrative offices at Lexington Medical Center. The office is open Monday through Friday from 8 a.m. - 5:00 p.m. and is accessed from Emergency Drive.

It is the right of each patient to receive a clear and understandable explanation of his or her hospital bill at any time during or after hospitalization. Do not hesitate to contact the hospital if there are questions about the bill for hospitalization.

Filing Insurance

Patient Account Representatives file insurance claims directly to your insurance company. Being acutely aware of the complexity of hospital and medical expenses, the Patient Account Representatives will provide explanation; information and assistance in helping patients understand the billing process. Often, all of the hospital charges are not received in the Patient Accounting Department until after hospital discharge. Patients receive a summary bill initially along with notification of the filing of an insurance claim. Patients will then receive a statement of the remaining, outstanding balance for which the individual is responsible.

Patients can access assistance, further explanation and information regarding hospital bills by calling the Patient Accounting Department at 336-238-0149.

Physicians' Bills

Services provided by private physicians who may have been involved in care during hospitalization are billed separately.  Examples of these services might include radiologists, anesthesiologists, pathologists, Emergency Room physicians, hospitalists and others. These bills are separate and above what the hospital bill may state and should not be confused as one and the same.

How to Get Here

Billing and Insurance Lexington Medical Center Campus
Emergency Drive
Lexington, NC 27292

Customer Service Center:

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