Coronavirus (COVID-19) Updates

Monday, March 30, 2020 | 2:16 pm:

In order to help protect patients, family members and health care workers from the spread of COVID-19, no visitors are allowed at any of Wake Forest Baptist Health’s outpatient or inpatient facilities, except in certain situations. Learn more

At this time, Wake Forest Baptist Health is following state and national guidelines and is limiting COVID-19 testing in the outpatient setting to only patients ill enough to require admission to the hospital. More COVID-19 Updates

Financial Assistance

Update: March 23, 2020 
Due to COVID-19 the Financial Counseling office has established new ways to assist you. While our office doors are temporarily closed we can still provide assistance. Please see below:

  • For questions about your bill or to make a payment, call: 336-716-3988 or 877-938-7497
  • If you would like to speak to a Financial Counselor or Medicaid Program Specialist, call 336-716-0681. If you are asked to leave a message, please provide your name, date of birth, concern and return phone number. We will return all calls within 24-48 hours.
  • If you need to drop off documents for processing you can drop these off to admissions in North Tower, Main Floor.

Thank you and we look forward to assisting you while also working to keep you safe & healthy. 

As of September 1, 2018, Wake Forest Baptist Health has updated how we handle financial assistance. We recognize the financial burden that medical bills may cause, so if you are having difficulties paying your bill, please let us know. It is part of our mission at Wake Forest Baptist to help the communities we serve. We aim to provide emergent and critical care to those in need, regardless of one’s ability to pay, and we can assist in providing financial assistance for those who have limited financial resources and do not qualify for outside assistance or have insurance or additional funding.

Financial Assistance Application

Aplicacion Para Asistencia Financiera

To apply for financial assistance:

  • Complete and submit a Financial Assistance application in English or Spanish.
  • Include a copy of the latest Federal Income Tax Return and current W-2 forms for all working members of your household.
  • If you receive Social Security benefits, submit a copy of your Social Security benefit statement.
  • Include supporting documentation for any other income you receive.
  • Incomplete applications will not be considered and will be returned for missing documentation.
  • Return the completed application with supporting documentation to the Wake Forest Baptist Medical Center Cashier's Office; Main Level, Janeway Tower, or mail to Wake Forest Baptist Health; Customer Service Center; 100 Kimel Forest Drive; Winston Salem, NC 27103.
  • If you have any questions about the application, please call 336-716-3988 or toll-free 877-938-7497.

Financial Assistance Policy

Politica de Asistencia Financiera

Amounts Generally Billed Calculation (Addendum D): English  Spanish

Public Notices

Attention Medicaid Beneficiaries:
Wake Forest Baptist Health wants to make Medicaid beneficiaries aware of important information regarding their rights as a result of a 2017 federal lawsuit filed on behalf of Medicaid beneficiaries in North Carolina.  The "Notice Of Your Rights Under Hawkins v. Cohen" [Spanish version] contains important information regarding beneficiary rights.   If you have questions about this lawsuit or about your rights, you may contact the attorneys who filed the case, the Charlotte Center for Legal Advocacy. You can reach these lawyers by calling this toll free number: 1-800-936-4971. You can also send the lawyers an email at [Post Date: 07/09/2019; 180 Day Posting]
Payment Plans & Loans

We recognize that many patients and families may be unprepared to pay for medical expenses. We provide interest-free payment plans to help families manage balances within their budgets. Plans can be set up before, at the time of, or after you receive services.

In partnership with Commerce Bank, Wake Forest Baptist offers a zero-percent, interest-free loan program to patients and families who need help paying health care bills over a longer period of time. Loans are available for balances from $250 to $50,000, with flexible payment terms of up to seven years depending on the loan amount.

For assistance or more information, please call our Customer Service Center: 336-716-3988 or toll-free 877-938-7497.

View our Billing and Collections Policy.